Having been through many limited edition battles in the past, I want to underscore that I have never seen anything like Monday’s Sephora Epic Rewards event. I’m sure many of you saw the press, and others of you actually experienced trying to add “available” rewards that wouldn’t go into your cart, rewards taken out of your cart before hitting the “order’ button, or never seeing the rewards go online at all because the window was so micro-short.
From the Sephora Beauty Talk Forum:
From a public relations perspective, I believe that direct contact with affected consumers is the right move rather than the current social media onslaught. Twitter got very un-pretty, y’all. At any rate, you can see the statement that suggests an email to Sephora at the special address. I hope anyone who reads this with a sufficient number of points takes advantage of this communication channel.